Returns & Exchange

EMPOWER LEOTARDS RETURNS AND EXCHANGES POLICY

You can request a refund or size exchange on a full-price stock leotard within 30 days of delivery. For this extended returns policy, please send the leotard back unworn (must be free from deodorant and make-up), unwashed and in its original condition with the hygiene tag attached. Size exchanges depend on stock availability. Sale and discounted items are EXCLUDED from our extended 30-day policy. 

CANCELLING AN ORDER ONLINE

If you’re buying as a consumer, you can cancel an eligible online order by telling us within 14 days of receiving it. You then have a further 14 days to send the item back. Email us with a clear statement that you wish to cancel.

Leotards made to your specifications or personalised, including bespoke club designs are excluded from change-of-mind returns and exchanges. Standard stock items bought through a club shop follow the returns rules that apply to those items. Your rights in relation to faulty, incorrect or misdescribed goods still apply.

HOW TO RETURN AN ITEM

1.⁠ ⁠Email empowerleotards@gmail.com with your order number and tell us whether you’d like a refund or an exchange. For a size exchange, include the size you need.
2.⁠ ⁠Include a note in the parcel with your order number and whether you’d like a refund or exchange.
3.⁠ ⁠Post your return to [Empower Leotards returns address received via email]. We recommend using a tracked service and keeping your proof of postage so the parcel can be traced if it goes missing.

You pay return postage for a change-of-mind or sizing return. If an item is faulty or we sent the wrong product, contact us so we can arrange the return and cover the reasonable postage costs.

REFUND AND DELIVERY CHARGES

We aim to process returns within seven working days of receiving them. Refunds go back to your original payment method. For an eligible online cancellation, we’ll refund you within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever comes first.

FAULTY OR INCORRECT ITEMS

Please email empowerleotards@gmail.com as soon as you spot a problem, ideally within 48 hours of delivery. Include your order number, a brief description and photos where possible. 

If we’ve sent the wrong item, we can arrange a replacement at our expense. If an item is faulty, the available remedy may be a refund, repair or replacement depending on the circumstances and your statutory rights.

For a confirmed manufacturing or quality issue on a bespoke club order, we’ll offer to remake the affected leotards at no extra cost. 

FURTHER INFORMATION

For questions regarding any of our policies, email empowerleotards@gmail.com or visit www.empowerleotards.com.